Repeat deliveries, on your terms.

Where things stand today

Porchlight is not taking orders yet, so no one is signed up for Autoship and no one is being charged. These terms apply to Autoship once ordering opens.

What Autoship is

Autoship is an optional way to buy. When you choose it, we send the same products again on a repeating schedule and charge your payment method for each delivery until you cancel. You can always buy the same products one time instead.

How often it ships

Each Autoship delivery is the pack size you chose: a 1-pack ships every 30 days, a 2-pack every 60 days and a 3-pack every 90 days. You can change the interval at any time.

When you are charged

We charge your first Autoship order when you place it. After that, we charge each delivery on the day it is prepared to ship, and we email you a receipt.

What you pay

Each Autoship delivery is charged at the Autoship price shown when you signed up, plus any shipping and tax shown before you pay. If an Autoship price changes, we will email you at least 30 days before the first charge at the new price, so you can cancel before then.

Before you sign up

Before you place an Autoship order, we will show you clearly, next to the button that places the order: the price, how often you will be charged, that Autoship continues until you cancel, and how to cancel. We will not start Autoship unless you actively choose it and agree to these terms.

Your confirmation

After you sign up, we will email you a confirmation that repeats these Autoship terms, including how to cancel, in a form you can keep.

Reminders

We email you a reminder before each Autoship charge. Once a year, we also email a summary of your Autoship terms and how to cancel.

How to cancel

You can cancel Autoship online at any time, and cancelling is as easy as signing up. You can cancel online from the link in any Autoship email, in a few clicks and with no phone call. You can also email care@porchlightpet.com. You can also email care@porchlightpet.com and we will cancel it for you.

Cancel at least one day before your next charge date to stop that charge. After you cancel, we will email you a confirmation.

Skipping, pausing or changing a delivery

You can skip a delivery, pause, change the interval or switch products from the same link at any time before the charge date.

If a payment does not go through

If a charge fails, we email you a link to update your card and retry a few times over the next week before we pause your Autoship. We never charge a different card than the one on file.

The guarantee still applies

Every Autoship delivery is covered by our 180-day money-back guarantee. See refunds and returns.

Changes to Autoship terms

If we change these Autoship terms in a way that matters to you, such as the price, the schedule or how cancelling works, we will email you before the change takes effect and give you the chance to cancel first.

Automatic renewal laws

These terms are meant to meet U.S. state automatic renewal laws. Where your state gives you more protection than this page describes, that protection applies.

Questions

Questions about Autoship: care@porchlightpet.com.