SHIPPING
To your door, in the U.S.
Porchlight ships to addresses in the United States. Here is how shipping will work once ordering opens.
Last updated: September 30, 2026
Where things stand today
Porchlight is not taking orders yet, so nothing is shipping today. The details below apply once ordering opens.
Where we ship
We ship only to addresses in the United States. We ship to all 50 states, including Alaska and Hawaii, and to APO/FPO/DPO addresses and P.O. boxes. We do not ship to U.S. territories or outside the United States yet.
When your order ships
Orders usually leave our warehouse on the next business day.
Carriers
We ship with USPS and UPS.
Delivery times
Most orders arrive three to five business days after they ship. Alaska, Hawaii and military addresses can take longer. Delivery times are estimates, not promises, and weather or carrier delays can slow them down.
Shipping costs
Shipping costs are shown in your cart before you pay. Shipping is free on every order, including every Autoship delivery.
Autoship deliveries
Autoship orders ship on your schedule to the address on your subscription, and the same shipping rules apply. See the Autoship page for how Autoship works.
Tracking
When your order ships, we will email you a tracking link.
Check your address
Please check your shipping address before you order. If you spot a mistake, email care@porchlightpet.com as soon as you can and we will fix it if the order has not shipped yet. If a parcel goes astray because of an address error, we will still help however we can.
Late, lost or damaged parcels
If your tracking has stopped moving, your parcel shows as delivered but you cannot find it, or it arrives damaged, email care@porchlightpet.com. If your order is late, lost or arrives damaged, email care@porchlightpet.com and we will reship it or refund it, your choice, at no cost to you. Nothing needs to come back. Please tell us no later than 30 days after the expected delivery date.
Questions
Questions about shipping: care@porchlightpet.com.
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