180 days to decide.

Where things stand today

Porchlight is not taking orders yet, so there is nothing to refund today. This page explains how the guarantee will work for every order once ordering opens.

The guarantee

Our 180-day money-back guarantee covers every order: one-time orders and every Autoship delivery. You do not need to give a reason.

The 180 days start on the day your order is delivered.

How to ask for a refund

Email care@porchlightpet.com from the address you ordered with, and include your order number if you have it. We will reply to confirm your refund and, for a guarantee refund, send you the return address.

Do you need to send anything back?

For a money-back guarantee refund, please send back every bottle from your order, including opened or empty bottles. Return shipping is paid by you. A late, lost, damaged or wrong order, or one with items missing, is different: nothing needs to come back.

What we refund

We refund the full price you paid for the products. Shipping is always free, so there are no shipping charges to refund.

When you get your money

Refunds go back to the original payment method. For a guarantee refund, we issue your refund within 5 business days of your return arriving at our address. For a late, lost, damaged or wrong order, or missing items, we issue it on the next business day after we confirm the problem. Your bank may take a little longer to show it.

Autoship orders

Each Autoship delivery is covered by the guarantee on its own. If you also want to stop future deliveries, say so in the same email and we will cancel your Autoship too, or cancel it yourself as described on the Autoship page.

Damaged, missing or wrong items

If an order arrives damaged, or something is missing or wrong, email care@porchlightpet.com and we will make it right with a replacement or a refund. A photo helps us sort it out faster. For parcels that never arrive, see the shipping page.

Questions

Questions about a refund: care@porchlightpet.com.